A couple of questions worth asking… “What are my company’s values? What is our culture, and does a shifting corporate landscape necessitate a complete change in how we do business?” An Unprecedented Shift Surviving 2020 - for large corporations, small to mid-size businesses and start-ups, and even households required a wholesale commitment to change. With [...]
When you go to a store and receive excellent service from a front-line employee who exceeds all of your expectations, do you credit the positive interaction to a lucky encounter with a singular, wonderful employee who loves their job? Or do you extend your favor to the entire organization, thinking, “Wow! This company must really [...]
Pretty sure you’ve heard the idiom, “The road to hell is paved with good intentions.” While workers aren’t like monsters and work, hopefully, isn’t like hell, it’s easy for the well-intended metrics we establish to produce the types of unintended consequences that can make a good idea a bad reality. Once Upon A Metric… A [...]
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