When you go to a store and receive excellent service from a front-line employee who exceeds all of your expectations, do you credit the positive interaction to a lucky encounter with a singular, wonderful employee who loves their job? Or do you extend your favor to the entire organization, thinking, “Wow! This company must really [...]
Do you fully appreciate the potential of your employees? According to a 2019 study by Bloom Leadership, 79% of employees quit due to a “lack of appreciation,” which included: Lack of career and professional development Inability to safely provide opinions and ideas about the organization Managers fail to delegate tasks to employees, thereby ignoring their [...]
Why is your favorite coffee shop your favorite coffee shop? Is it as simple as the coffee? The price? Or is it that hipster music they play in the store? Is it the cute barista who writes your name in that ‘special’ way on your cup? Is it the fact that they use organic, conflict-free [...]
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