When you go to a store and receive excellent service from a front-line employee who exceeds all of your expectations, do you credit the positive interaction to a lucky encounter with a singular, wonderful employee who loves their job? Or do you extend your favor to the entire organization, thinking, “Wow! This company must really [...]
Do you fully appreciate the potential of your employees? According to a 2019 study by Bloom Leadership, 79% of employees quit due to a “lack of appreciation,” which included: Lack of career and professional development Inability to safely provide opinions and ideas about the organization Managers fail to delegate tasks to employees, thereby ignoring their [...]
Do you remember your first job? Mine was a city government job managing summer hires. Hilarious, in retrospect, because I was 16, maybe 17 (don’t laugh, it was a while ago,) and I had zero supervisory experience. Now, it’s important to note that I could do ALL of the jobs the summer hires were asked [...]
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