When you go to a store and receive excellent service from a front-line employee who exceeds all of your expectations, do you credit the positive interaction to a lucky encounter with a singular, wonderful employee who loves their job? Or do you extend your favor to the entire organization, thinking, “Wow! This company must really [...]
Do you fully appreciate the potential of your employees? According to a 2019 study by Bloom Leadership, 79% of employees quit due to a “lack of appreciation,” which included: Lack of career and professional development Inability to safely provide opinions and ideas about the organization Managers fail to delegate tasks to employees, thereby ignoring their [...]
Pretty sure you’ve heard the idiom, “The road to hell is paved with good intentions.” While workers aren’t like monsters and work, hopefully, isn’t like hell, it’s easy for the well-intended metrics we establish to produce the types of unintended consequences that can make a good idea a bad reality. Once Upon A Metric… A [...]
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