CONDUCTING A LEVER AND METRIC AUDIT
As discussed, change is really about getting the workforce as a whole to change their behavior in one or more areas.
When looking at levers to pull and metrics to adjust, you need to start with the behaviors you are trying to change. In
workshop 2, we went over identifying the current and ideal behaviors associated with the specific change. Pull those
behaviors up now. Or, if you didn’t do that, take some time now to think of the key behaviors that need to change for the
organizational change to be successful.