In the saga of Boeing's transformation from an engineering powerhouse to a cautionary tale of corporate missteps, a series of pivotal decisions mark the waypoints on a journey from industry leadership to a crisis of confidence. This journey began in 1997, when Boeing merged with McDonnell Douglas, a move that not only expanded Boeing's footprint [...]
When you go to a store and receive excellent service from a front-line employee who exceeds all of your expectations, do you credit the positive interaction to a lucky encounter with a singular, wonderful employee who loves their job? Or do you extend your favor to the entire organization, thinking, “Wow! This company must really [...]
Do you remember your first job? Mine was a city government job managing summer hires. Hilarious, in retrospect, because I was 16, maybe 17 (don’t laugh, it was a while ago,) and I had zero supervisory experience. Now, it’s important to note that I could do ALL of the jobs the summer hires were asked [...]
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